Let's activate your device.
Transferring Your Existing Number
GreatCall allows you the option to retain and transfer your existing cell phone or home phone number to your new GreatCall phone, providing that number is still available at the time you make the request.
Just contact our Activation team at 866-366-3090 to confirm your number is eligible for transfer.
Please do not cancel your current service until after the account has been transferred.
Existing Customers
If you need to activate a device that you have upgraded or exchanged, please call 888-900-9896
Find Your Serial Number
Phones
IMEI Number on PHONE BOX
Look for the sticker on the side of your phone box for the Serial (IMEI) Number.
Medical Alert Devices
Serial Number on BACK OF DEVICE
You can find the Serial Number for your Medical Alert Devices on the back of the device.
Remove the red warning sticker to reveal this number.